Privacy Policy

Black Badge (“we”, “us”, “our”) is an AI automation and software studio based in Pretoria, South Africa. We respect your privacy and process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and, where applicable, other data protection laws in the regions we serve.

1. Information we collect

• Contact information you provide when you email us, submit an enquiry or engage our services - such as your name, email address, phone number and company details.
• Project information shared with us in the course of an engagement, including business processes, documents and system access required to deliver the work.
• Usage information collected automatically when you visit this website, such as pages viewed and approximate location, via standard analytics tools.

2. How we use it

• To respond to enquiries and communicate about projects.
• To scope, deliver and support the services you engage us for.
• To improve this website and our services.
• To comply with legal and contractual obligations.

We do not sell personal information. We do not use client project data for any purpose other than delivering the agreed work.

3. Sharing

We only share personal information with service providers we use to run our business (such as hosting, email and project tracking platforms, including our own software, Loop), and only to the extent needed. Providers may be located outside South Africa; where they are, we take reasonable steps to ensure an appropriate level of protection.

4. Security

We apply reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access, including access controls, encrypted transport and secured infrastructure.

5. Retention

We keep personal information only as long as needed for the purposes above, or as required by law, after which it is deleted or de-identified.

6. Your rights

Under POPIA you may request access to, correction of, or deletion of your personal information, and you may object to processing. To exercise these rights, contact us at info@blackbadge.dev. You also have the right to lodge a complaint with the South African Information Regulator.

7. Changes

We may update this policy from time to time. The latest version will always be available on this page.

8. Contact

Black Badge, Pretoria, South Africa - info@blackbadge.dev